Ncell’s ‘Use Service, Pay Later’ offer seems to have a problem

Ncell announced an offer for called ‘Use Service, Pay Later.’ This offer was available to people who haven’t used any services within the Lockdown period and have less than Rs. 5 in their balance.

The offer provided 250MB data, 25 min on network talk time and 25 on network SMS. The resources were said to be valid for a week. As per Ncell, this service could facilitate its 36 lakh users.

This is what happened to me:

I too had a Ncell SIM eligible for the offer. So, I wished to try it. I requested the offer and I got it also. After the service was activated, I turned on the mobile data and it worked for some minutes. After a couple of minutes, my browser showed that I was out of balance. In case you didn’t know, Ncell redirects to a page saying, ‘You’re out of balance’ if you run out of balance. I thought the data I got in the offer was finished. So, I didn’t check the balance at that time.

The next day, I thought I had 25 min on network talk time. So, I tried to call one of my friends. The number I tried was of Ncell. I was told that I didn’t have enough balance to make a call. I tried to send an SMS and it didn’t work either. Then, I checked my balance. I had Rs.0 in my balance.

Soon, I got an SMS that said, “Hi, you have 25 SMS left of Saapati_Rs5_25SMS expiring on 03/05/2020 22:19:29. 246.7 MB left of Saapati_Rs5_250MB pack expiring on 03/05/2020 22:19:29. 1500 Seconds left of Saapati_Rs5_25Min pack expiring on 03/05/2020 22:19:29. Ncell.”

I was able to use data the next day for some more minutes. Still, I have more than 130MB data, but I can’t use it. However, I couldn’t use the SMS and talk time offer.

I had the resources left, but I wasn’t able to use them. I put the SIM card in the next device to know if the problem was in my device. That too, didn’t work for me. I don’t know if this is the same case for everyone who got the offer, or I was the only one.

If this is the problem with everyone, Ncell needs to fix it as soon as possible.

If you too got the offer, did you face the problem as I did? Please mention it in the comments below. We’ll update the post based on your comments.